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Operational Support



Best Western support team will be with you every step of the way to assist you integarate standards, train staff and provide ongoing support through our team. As part of the team's efforts they will ensure new hotels are integrated with Best Western's global reservation channels and our sales and marketing support systems. Full training is provided on, our guest satisfaction software Medallia and our two-way PMS systems.

As a hotel developer you are looking for a partner that will make your job easier and provide you with the right tools to get the job done. Beyond the global reach of the Best Western brand and our comprehensive marketing and sales services, you can count on.

We offer an integrated system of staff expertise, strategic tools, state-of-the-art technologies and dynamic resources to help you provide a superior guest experience and achieve a powerful return on your investment. Our highly qualified support teams offer their expertise and training to give you every competitive advantage.

New Member Development Manager
As an incoming member-owner, your New Member Development Manager will be a central point of contact, and will help you navigate through the membership process to ensure a smooth transition to the brand.


Quality Assurance

Our quality assurance program helps protect every owner's investment while maintaining product excellence across the globe. Our evaluation teams review every member hotel to assure each meets the standards that guests expect, and that define our legendary brand.


Revenue Management Services
Revenue management is the science and art of offering the product to the right customer at the right time for the right price. Best Western has one of the most proficient and knowledgeable revenue management teams. The team works with member-owners to help maximize their profitability and increase bookings.


Best Western's award winning Education and Training team provides a wide variety of regional training classes, online courses and resources to help you keep pace with the fast-paced and ever-changing hospitality industry.